Rules questions
Thresholds, flat + settled + 24h withdrawals, drawdown enforcement, and program policy.
Support
We run support like an operations desk. Clear intake, fast routing, and documented answers.
Contact Support
Email: support@xproptrader.com
Include your account level (Start Funded 25K / 50K / 100K), your platform choice, and a brief description.
Email: support@xproptrader.com
Include your account level (Start Funded 25K / 50K / 100K), your platform choice, and a brief description.
Platform setup
Connection guidance, data feed selection, credentials workflow, and troubleshooting.
Account operations
Billing questions, account closure, fee questions, and portal-related issues.
Submit a request
This page is built to look like an institutional support intake. We can wire a form later.
Before submitting:
• Confirm your Start Funded level
• Include platform and data feed
• Include screenshots and exact error messages if technical
• For trade disputes: include order IDs, symbol, and time window
• Confirm your Start Funded level
• Include platform and data feed
• Include screenshots and exact error messages if technical
• For trade disputes: include order IDs, symbol, and time window
| Category | Best for | What to include |
|---|---|---|
| Rules / Withdrawals | Thresholds, policy clarifications | Account level + question + balance snapshot |
| Platform / Connection | Login issues, data feed mismatch | Platform name + screenshots + error text |
| Billing / Account Ops | Fees, account closure | Account email + requested action |
Support response times may vary based on volume and market conditions.